Published News / Small-Biz-Thoughts-by-Karl-Palachuk

100th SOP Video: Making Exceptions to Your Rules

mspradar on Small Biz Thoughts by Karl Palachuk

http://blog.smallbizthoughts.com - I've just posted my 100th SOP video. Check out my YouTube channel at http://www.youtube.com/smallbizthoughts. In addition to 100 SOP videos, you'll see hundreds of others. Subscribe to the channel and you'll never miss a new video.- - - - -Some folks view SOPs - standard operating procedures - as "rules" that much be followed. But sometimes you need to break the rules. Sometimes you need to opera

MyDigitalShield Unveils OmniWAN, a SD-WAN Solution Designed for the SMB Market

mspradar on Small Biz Thoughts by Karl Palachuk

http://blog.smallbizthoughts.com - My friend Len Dimiceli (VP of Channel Sales at MyDigitalShield) slipped this memo over the transom and asked me to pass it along.As a BONUS, this press release begins with a large bowl of vegetable soup! The first paragraph is chock full of tasty acronyms. :-)- - - - - MyDigitalShield Unveils OmniWAN, a SD-WAN Solution Designed for the SMB Market New solution brings the high quality and

SOP Video: Quarterly Roadmap Meetings

mspradar on Small Biz Thoughts by Karl Palachuk

http://blog.smallbizthoughts.com - Whether you call it a Quarterly Business Review - QBR - or (as I do) a Quarterly Roadmap Meeting, you should meet with each of your clients on a regular basis to discuss business. This is not a sales meeting! This is an opportunity to learn what's going on outside the technology world at your client. You need to see the whole picture in order to give good advice.That's the topic of my latest

MSP Tech Talks in June

mspradar on Small Biz Thoughts by Karl Palachuk

http://blog.smallbizthoughts.com - Last week I presented on the SMB Nation MSP Tech Talk series. I'll be presenting again at the end of the month. In the meantime, here are the webinars scheduled for the next few weeks. More information at http://unbouncepages.com/msptechtalk2017/Threat Landscape ReportJune 14th12:00 Noon Pacific TimeDouglas Jose Pereira dos SantosThis report identifies the threats and trends IT security professio

Bonus Training: Robocopy and Jungledisk Click-by-Click

mspradar on Small Biz Thoughts by Karl Palachuk

http://blog.smallbizthoughts.com - Shout out to all the folks who have attended (or registered for) the SMB Roadshow: I've just posted two video trainings and two extra checklists to download. They're in the "Registered Attendee Downloads" at www.smbroadshow.com.One of the strategies discussed on the Roadshow is using Jungledisk to map a drive letter in the cloud storage (e.g., Rackspace or AWS). And while I gave you the UP and DO

RMM Survey Results - Part 2

mspradar on Small Biz Thoughts by Karl Palachuk

http://blog.smallbizthoughts.com - Two weeks ago I ran a survey about RMM (Remote Monitoring and Management) tools. The first results were posted on my blog here.Highlights- The Remote Control tool is the most important feature users "love"- Patch Management stands out as the most troublesome featureThis post will dig into the "open ended" comments in the survey results. I had four open ended questions:4.  If you have not imp

Goodbye Cecilia Galvin

mspradar on Small Biz Thoughts by Karl Palachuk

http://blog.smallbizthoughts.com - I don't normally do obits, but I want to stop for a minute and say goodbye to a friend and a wonderful member of the SMB IT community. Cecilia Galvin was the Executive Editor of ChannelPro-SMB. She passed away last night and left a true void to be filled.Here she is showing off her "wedding ring" at a ChannelPro conference.Someone told me once that the people you work with are not your friends. T

1600 Blog Posts . . . and Counting

mspradar on Small Biz Thoughts by Karl Palachuk

http://blog.smallbizthoughts.com - This is the 1,600th post on this blog.I started in February of 2006, so that's about 145 posts per year. An average of more than ten per month.From this blog I have managed to create a delightful group of readers all over the world. Thank you for your support.I've also used it as a platform to create some major projects. Most notably: The first edition of Managed Services in a Month - the #1 sell

Free Webinar: Bundle Everything - The Cafeteria Plan is Dead

mspradar on Small Biz Thoughts by Karl Palachuk

http://blog.smallbizthoughts.com - I'm doing a webinar in conjunction with SMB Nation.This WednesdayJune 7th12:00 Noon - 1:30 PM Pacific TimeBundle Everything – How to Design Hugely Profitable Services in Bundles The “cafeteria plan” is dead. Stop selling every little thing as an add-on with low margins.I've built several businesses with a strong focus on bundling services for a much higher price. Join me for a thorough walk-

RMM Survey Results

mspradar on Small Biz Thoughts by Karl Palachuk

http://blog.smallbizthoughts.com - I recently did a quick survey of RMM (remote monitoring and management) tools on my blog (here). My plan is to issue two reports on the results. This is the first, covering the basic responses.Highlights:- Most users love their RMM and wouldn't switch- Most users have implemented most features of their RMMOf course this is not a massive survey. But it's also not just the results from just one mag

Survey! Tell Us About Your RMM Tools

mspradar on Small Biz Thoughts by Karl Palachuk

http://blog.smallbizthoughts.com - On my SMB Roadshow, I have a section where we talk about the tools you might use to deliver and manage "managed services" and "cloud services." Obviously, a remote monitoring tool is central to that.I thought it would be useful to find out what YOU are using for remote monitoring and patch management. Please fill out this quick form. If you choose to enter your email, I'll make sure you get the f

Only 17 SMB Roadshow Dates Left - Sign Up Now

mspradar on Small Biz Thoughts by Karl Palachuk

http://blog.smallbizthoughts.com - Please Join Me on the 2017 SMB Roadshow!Topic:Making Money withCloud Services in Small BusinessThis all-day seminar is 100% education. No vendors on site. No booths or up-selling. Just education on my very successful "Cloud Five Pack" and how we make 73% profit on our small clients.Details at SMBRoadshow.com.Invitation Video:The show is $999 at the door - but there's no e

Next 5-Week Course Starts Tues. May 23: Core Standard Operating Procedures IT

mspradar on Small Biz Thoughts by Karl Palachuk

http://blog.smallbizthoughts.com - W5-01Core Standard Operating Procedures for Small IT ProvidersInstructor: Karl W. Palachuk- Five Tuesdays - May 23 - June 20, 2017 - Register Now- All classes start a 9:00 AM PacificYou're guaranteed to learn something that will make or save you the price of admission!This course will cover the most important procedures you need to have in place to run an efficient and highly profitable

Retirement Resources for the Self-Employed

mspradar on Small Biz Thoughts by Karl Palachuk

http://blog.smallbizthoughts.com - Free White Paper!I’m pleased to announce that I’ve been partnering with VSP® Individual Vision Plans to develop a great resource for people who are self-employed and looking to retire.Most of the people who read my blogs and newsletters are self-employed. And many of you have heard me say, you have to make things happen – Nothing Happens by Itself. That’s certainly true of retirement planning.If

Just Released - 68 Point Checklist - Version 3.0

mspradar on Small Biz Thoughts by Karl Palachuk

http://blog.smallbizthoughts.com - The truth is, most of the checklist is the same. But we DO need to keep up with the times.This tool has been around for twelve years and has helped thousands of IT professionals get a jump start on doing network assessments and creating monthly maintenance checklists.You can get the 68-Point Checklist V 3.0 FREE at SMB Books. There is a "checkout" process, but you don't need to enter a credi

New Audio Program: Most Important Rules for Running a Successful Managed Service Business

mspradar on Small Biz Thoughts by Karl Palachuk

http://blog.smallbizthoughts.com - I just posted a brand new program you can download today:The Most Important Rules for Running a Successful Managed Service Business This is an audio program recorded live. Includes my flyer with the 22 most important rules I've used to build and run my companies over the last 22 years.When I first started creating systems and hiring employees, I started paying attention to the "rules" that m

Ruls for Managing Outsourced Labor - Part Two

mspradar on Small Biz Thoughts by Karl Palachuk

http://blog.smallbizthoughts.com - A few posts back (See Part One) I talked about some of the things you can outsource and shared some places to get started. This article will cover some basic rules for actually managing outsourced resources and give some ideas about things you cannot outsource.General Rules for OutsourcingInterestingly enough, managing outsourced "resources" is a lot like managing W-2 employees in your office. Af

New 5-Week Course Build a Highly Successful Appointment Setting Machine

mspradar on Small Biz Thoughts by Karl Palachuk

http://blog.smallbizthoughts.com - Build a Highly Successful Appointment Setting MachineTaught by Josh Peterson, IT Coach and Trainer- Five Tuesdays - April 18 - May 16, 2017 - Register Now- All classes start a 9:00 AM PacificFor years we’ve labored with how to get in front of more prospects. We’ve gone through outsourced firms. We’ve hired friends and neighbors and even some strangers. It just doesn’t seem to work.

Stop Thinking in Terms of Margin!!!

mspradar on Small Biz Thoughts by Karl Palachuk

http://blog.smallbizthoughts.com - New video posted: SOP: Stop Thinking in Terms of Margin.I'm very tired of hearing people say that they are forced to sell things for a low margin.- Spam filtering is low margin- Office 365 is low margin- Anti-Virus is low margin- Storage is low margin- Voicemail is low margin. . .  etc.Important safety tip: It's only low margin if you sell it at a low margin!Stop doing that.How? That's easy:

Job Posts that Screen Themselves

mspradar on Small Biz Thoughts by Karl Palachuk

http://blog.smallbizthoughts.com - I have long used a series of screening techniques to get good job applicants from Craigslist (and other sites).The problem is: Job recruiters and people who teach others to find jobs give HORRIBLE advice. They basically tell job seekers to spam the universe with their resume until someone magically sees it. The result might eventually get you a job, but it is very unlikely to get you a great job

Managing Outsourced Remote Labor - Part One

mspradar on Small Biz Thoughts by Karl Palachuk

http://blog.smallbizthoughts.com - I think I've been doing "serious" management of remote people since about 2005. The origin is a bit fuzzy because it's the kind of thing you step into a little at a time.I managed the technical side of the Work from Home program for HP's Roseville, CA plant in 1995-1996. I didn't manage any of those remote workers, but my team configured and serviced the laptop (and desktop) machines that were us

Join me at TechFest April 20th - Free!

mspradar on Small Biz Thoughts by Karl Palachuk

http://blog.smallbizthoughts.com - I'm planning a great presentation later this month at SMB TechFest.Join me for free with the link below.April 20th - all day. And my buddy Dave Seibert is always good for some amazing food.Check out the agenda and join me in Anaheim!- - - - -    Be my VIP guest and see me live at SMB TechFest.  SMB TechFest Q2 is coming up on Apr 20.  See me present along w

Schedule Success and Work on Balance

mspradar on Small Biz Thoughts by Karl Palachuk

http://blog.smallbizthoughts.com - My motto, as you may know, is:Nothing Happens By Itself!That includes everything. Over on my Relax Focus Succeed blog, I just posted a video entitled Balance Doesn't Happen by Itself. More specifically, that blog post is about how we un-balance our own lives.I also posted a new "SOP" video on YouTube about Scheduling Your Success.Both topics address an important common theme: Living with intentio

Borrowing Money to Run Your Business

mspradar on Small Biz Thoughts by Karl Palachuk

http://blog.smallbizthoughts.com - A few days ago I put a note on Facebook about a new financing opportunity from PayPal. If you have a lot of income via PayPal, you can get a loan and pay it back by dedicating X% of your sales to payments.There's a onetime up-front fee that varies with the amount you borrow. For example, when I checked, a $20,000 loan would have a $1460 fee - that's 7.3%. Not the cheapest money in the world, but

Want to Be Successful? Learn IP, TCP, DHCP, and DNS!

mspradar on Small Biz Thoughts by Karl Palachuk

http://blog.smallbizthoughts.com - Last year, I wrote a blog post for SolarWinds MSP entitled "If It's IP It Belongs to Me." See: https://www.solarwindsmsp.com/blog/ip-belongsThere's Danger in not learning TCP/IP !By IP I did not mean intellectual property. I meant Internet Protocol. Like TCP/IP. That post was about the trend of all "things" to use IP as their preferred communication system. Gradually over time, all technologies a